How can we help?

Tap Forgot password? on the app’s sign-in screen and enter your account’s email. We’ll send a link to choose a new one; it works for a limited time, so use it soon. If it doesn’t arrive within a few minutes, check your spam folder.

Check your spam or promotions folder first. Still nothing? Ask for a new one from inside the app (in Adelante: Menu → Resend confirmation email; in Bongo, on the confirm-your-email screen). Each new email replaces the last one, so open the newest.

From the app’s menu or settings while you’re signed in. In Adelante: Menu → Change email or Change password. A new email address only takes over after you confirm it from that inbox.

Not yet. Adelante Pro isn’t on sale, and Bongo’s coins are pretend (they can’t be bought and have no cash value). When paid features arrive, this page will say how they work.

Subscriptions are managed where you bought them:

• iPhone or iPad: Settings → your name → Subscriptions.
• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions.
• Web: the app’s own account settings.

You keep paid features until the end of the period you paid for. Deleting the app, or your account, doesn’t cancel a store subscription.

Make sure you’re signed in to the same account you paid with, then use Restore purchases in the app’s settings where it’s offered. Still missing? Email us with your store receipt (it’s in your Apple or Google account).

App Store and Google Play purchases are refunded by Apple or Google: request one at reportaproblem.apple.com or from your Google Play order history. For anything bought on the web, email us.

In Adelante, Menu → Download all my data saves a file with your account, your whole budget and your privacy choices. For any other app, or for anything the app doesn’t include, email us from the address on your account.

Only what each app needs to work, and we never sell it. Usage statistics are only collected if you say yes. The details, app by app, are in our Privacy Policy.

In the app: Adelante Menu → Delete my Adelante account, Bongo Me → Delete account. It’s immediate and permanent. Can’t sign in? See Delete your account to ask us by email. Cancel any store subscription separately.

Check you’re signed in to the same account on both, and that both are online. Changes made offline stay on that device and sync by themselves the next time it connects; opening the app usually does it.

1. Check your connection and try again.
2. Close the app completely and reopen it: updates are picked up on the next launch.
3. Still stuck? Email us what you see (a screenshot helps) and your device.

For a bug, email us with what you did, what happened and your device. For a security vulnerability, follow our security.txt: include steps to reproduce, and give us a reasonable chance to fix it before sharing it publicly. We appreciate responsible reports.