Delete your account
You can delete your SoloJade account, and the data stored with it, at any time. This applies to every SoloJade app, including Adelante.
How to request deletion
In the app
Where an app offers it, open the app’s menu or settings and choose Delete account. Deletion starts right away.
By email
- Email support@solojade.com from the email address on your account, with the subject “Delete my account”.
- Tell us which app you use. You don’t need to give a reason.
- We may reply to that address to confirm the request came from you. We complete deletions within 30 days and email you when it’s done.
Before you delete
- Cancel your subscription separately. Deleting your account doesn’t stop billing from Apple or Google — see how to cancel.
- Export anything you want to keep. Deletion can’t be undone.
- Deleting the app from your phone doesn’t delete your account.
What gets deleted
- Your account: email address, name and password.
- Everything you created in our apps (for example, Adelante accounts, recurring items and transactions) and its saved history.
- Your sign-in sessions on every device.
What we keep, and for how long
- Backups: copies in our backups are removed automatically as those backups expire, within 35 days.
- Server logs: short-lived security logs are deleted automatically.
- Purchase records: kept only as long as tax and accounting laws require. Apple and Google keep their own records of store purchases.
- Support emails you sent us, unless you ask us to delete them too.
Delete some data without deleting your account
You can delete individual items in the app at any time. To have other specific data deleted, email us and tell us what you’d like removed.